Refund policy

Refund & Replacement Policy

At Sisters in Style Creations, we are dedicated to providing you with high-quality, luxury artisan pieces and exceptional customer service. Because our custom resin products, engagement trays, and preservation pieces are uniquely hand-crafted to your exact specifications, we operate under a strict replacement-only policy. Please review our terms carefully before placing your order:

1. No Refunds & Eligibility for Replacement

  • Final Sale Policy: Due to the personalized and permanent nature of custom resin pouring, vinyl lettering, and custom casting, all sales are final. We do not issue monetary refunds or offer exchanges for change of mind.

  •  Replacement Deadline: We only accept requests for physical product replacements under the specific conditions outlined below. To be eligible, you must initiate the claim process within 7 days of your package being marked as delivered by the shipping carrier.

2. Damaged or Defective Products

  • Notification: If your custom piece arrives broken, cracked, or defective due to rough transit handling, you must notify us via email within 7 days of delivery.

  • Required Evidence: Please email info@sistersinstyle.ca and include your order number, a clear description of the damage, and high-quality photographs or videos of both the damaged product and the external shipping box.

  •  Resolution: Once we review and validate your claim, we will prioritize creating and shipping a same brand-new replacement piece for you at no additional cost.

3. Incorrect Orders or Production Errors

  • Discrepancies: In the rare event that you receive an item with an incorrect design feature, wrong color scheme, or a spelling/date error made by our studio, please contact us within 7 days.

  • Verification: Include your order number and clear photos showing the discrepancy against your original order receipt.

  • Correction: If the error is verified to be on our part, we will arrange to create and dispatch the correct product immediately.

4. Exceptions & Void Eligibility

The following situations will completely void eligibility for a replacement:

  • Customer Errors: Spelling mistakes, incorrect dates, or wrong color/style selections typed or chosen by the customer during checkout. We cut and pour exactly what is submitted on the order form.

  • Improper Handling & Environmental Damage: Products damaged due to customer misuse, neglect, dropping, or failing to follow standard resin care instructions (such as exposing the piece to extreme heat, placing it in a dishwasher, or leaving it in direct, prolonged UV sunlight which can cause yellowing or warping).

  • Aesthetic Intentions: Minor artisan characteristics inherent to the medium—such as tiny micro-bubbles, minor surface textures, or organic variances in floral/foil placement—are part of the handmade process and are not considered defects or valid grounds for replacement.

5. Material & Component Availability

  • Limited Availability: Because we work with unique seasonal florals, specific handle designs, and custom accessories, exact duplicate materials may occasionally be out of stock.

  •  Substitutions: If an exact material replication is impossible, our studio will contact you to discuss an alternative of equal or greater beauty, or issue a store credit/refund at our sole discretion.

6. Final Decision

  • Sole Discretion: All decisions regarding eligibility for a replacement are at the sole discretion of Sisters in Style Creations.

  • Policy Updates: We reserve the right to update or modify this policy at any time to protect the operational safety of our craft studio.

How to Initiate a Claim

Please do not ship items back to our studio without prior authorization. To start a priority replacement claim, contact our support team at:

📩 info@sistersinstyle.ca