Shipping policy
Thank you for choosing Sisters in Style. We are committed to delivering your beautiful, hand-crafted resin trays, keepsakes, and personalized accessories safely and efficiently. Please review our shipping practices, processing timelines, and delivery methods below.
⏳ Custom Product Processing Timeline
Important Note for Custom Orders: Because our products are meticulously handmade, poured, and customized to order, they require a dedicated production window to cure properly and achieve a flawless finish.
Once your order is placed, we require 4 to 5 business days to prepare and hand-craft your order. Your items will be shipped out immediately following this 4–5 day preparation period. Please plan and order accordingly for special events, weddings, or birthdays.
Order Processing & Shipment Timelines
All orders are processed in two distinct phases:
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Production Phase (Custom Items): 4–5 business days to create, personalize, cure, and pack your items.
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Transit Phase: The time it takes for the shipping carrier to transport your package from our workshop to your doorstep once shipped.
Please note that transit estimates selected at checkout begin after the initial 4–5 day production window is complete. Shipments are not dispatched on weekends or statutory holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated automatically and displayed at checkout based on package weight and destination.
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Standard Shipping: 3 to 7 business days (post-production)
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Expedited Shipping: 1 to 3 business days (post-production)
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Local Pickup / Local Delivery: Ready immediately after the 4–5 day production window is complete.
Shipment Confirmation & Order Tracking
The moment your piece finishes its final inspection and is packed, a shipment confirmation email containing your tracking number will be automatically sent to you. Your tracking link will become active and scannable within 24 hours of dispatch.
Damages & Delivery Issues
Resin keepsakes are packaged with extreme care using thick protective layering to safeguard delicate gold handles, glass elements, and florals. However, if your package arrives broken or damaged due to carrier handling, please document the condition immediately.
Take clear photographs of both the external box and the damaged product and email us within 24 hours of reception at info@sistersinstyle.ca so we can initiate a priority replacement or fix the issue for you.
Incorrect Addresses
We print shipping labels directly from the address information provided during checkout. Sisters in Style is not responsible for non-delivery or lost shipments resulting from incorrect or incomplete street addresses, apartment numbers, or postal codes entered by the buyer.
Contact Information
Questions regarding your shipping status or delivery updates should be sent to us at info@sistersinstyle.ca